General Terms and Conditions (hereinafter referred to as „GTC“)

Establishing general terms and conditions between the Operator (Seller) and the Customer (Buyer).

1. The operator of the internet shop (e-shop) trotinetmax.rs is the company Trotinetmax doo.
2. The Customer (Buyer) in the online store is any natural person or legal entity that submits an order form for goods – product or products.
3. When ordering as a natural person – it is necessary to specify the name, surname, address where the goods are to be delivered, phone number and e-mail. If you are purchasing as a legal entity, you must include your business name, VAT ID number, VAT ID number and billing address if different from the delivery address.
4. Acceptance of the order of goods by the Operator and thus the conclusion of the purchase contract occurs on the basis of confirmation of this correctly and completely filled order in electronic form by the Operator. After the order has been sent to the e-mail address provided by you, a confirmation of receipt of the order will be sent to you and later on other information about the status of your order (e.g.: the order has been processed, the goods have been dispatched, etc.).
5. The place of fulfilment of the Purchase Contract shall be understood as the Customer’s registered office (residence) or place of business indicated in the electronic order form. The goods will be delivered by the Operator using the services of third parties (contractual carrier, contractual partner, Slovak Post) or the Operator will deliver the goods on the basis of an agreement with the Customer and the goods will be ready at the Operator for delivery. Delivery of the goods is made by handing them over to the Customer or by handing them over to the contractual carrier for transport. Title to the Goods shall pass to the Customer upon delivery of the Goods, subject to the condition precedent of payment in full of the purchase price stated in the Order. Pending the transfer of title from the Operator to the Customer, the Customer shall have all the obligations of a bailee of the goods and shall, at its own expense, store the goods securely and mark them in such a way that they are at all times identifiable as the Operator’s goods.
6. The Operator shall deliver the goods to the Customer as soon as possible after receipt of the electronic order form within the delivery times specified on the Operator’s website. The Customer acknowledges that the stated delivery dates (delivery times) are indicative only. The Customer agrees to an extension of the delivery time if it has been stated that the goods are on order or if other circumstances require it. In the event that the Operator is unable to deliver all of the ordered goods to the Customer within the agreed deadline, the Operator shall notify the Customer of this situation as soon as possible and inform the Customer of the expected delivery date of the ordered goods or propose the delivery of replacement goods.
7. If the goods are delivered by a contractual carrier, the Customer gives the Operator the right to provide the contractual carrier with the necessary personal data for the purpose of delivery of the goods (name / business name, address, telephone).
8. Upon receipt of the goods, the Customer shall receive a receipt of the goods. The Customer will receive the receipt with the goods or by e-mail with the calculation of the purchase price.
9. If the Customer fails to accept the goods outside the situation of damage to the goods upon delivery (the shipment is returned as undelivered through no fault of the Operator, e.g. if the contractual carrier did not find the addressee, did not inform about the deposit of the shipment, the Customer inadvertently or intentionally did not accept the shipment, etc.), the Operator may claim compensation for damages caused by the breach of obligations, which is subject to a contractual penalty. In such case, the contractual penalty shall be set at a minimum of the amount of the postage paid (the Operator’s actual costs for delivery of the consignment) and a maximum of 50% of the total price of the order. If the Customer fails to accept the goods outside the situation of damage to the goods upon delivery (the shipment is returned as undelivered through no fault of the Operator, e.g. if the contractual carrier did not find the addressee, did not inform about the deposit of the shipment, the Customer inadvertently or intentionally did not accept the shipment, etc.), the Operator may claim compensation for damages caused by the breach of obligations, which is subject to a contractual penalty. In such case, the contractual penalty shall be set at a minimum of the amount of the postage paid (the Operator’s actual costs for delivery of the consignment) and a maximum of 50% of the total price of the order.

10. The customer as a private person has the right to the contract in accordance with the law (Art. § 102/2014 Coll. on Consumer Protection in Distance Selling) has the right and opportunity to withdraw from the contract within 14 days of receipt of the goods without giving any reason (Applicable only for online purchases via e-shop). In this case, the Customer shall contact the Operator and send him a written statement of withdrawal, indicating the order number, date of purchase and account number or exact address for financial settlement. The Customer shall return the purchased goods, preferably in the same condition as when received (including documentation and supplied accessories), to the Operator’s address at his own expense, together with the original proof of purchase (not by cash on delivery). The Customer shall not have the right to withdraw from the contract if the goods have been purchased, received and verified in person at the Operator. The Operator undertakes to refund to the Customer the price paid for the relevant goods within 14 calendar days of withdrawal from the contract of sale, but not before the returned goods have been delivered to the shop or back to our complaints or service department. The costs of the return shipment shall be borne in full by the Customer.
    The Customer may use the sample withdrawal form for this purpose.

    The Customer acknowledges that in the case of the sale of goods made to the Customer’s special requirements, custom-made goods or goods specifically designed for one Customer, the Customer cannot withdraw from the contract.

    If the returned goods are damaged, used, worn out or incomplete, the Operator may refund the purchase price to the Customer less the value of the damage or wear of the goods in question in accordance with the relevant provisions of Section 457 of the Civil Code. The costs of returning the consignment shall be borne in full by the Customer.

    Note: In order to receive a full refund of the purchase price paid, the returned goods must be as complete and complete as possible, including all accessories that were part of the sales package. In case the Buyer withdraws from the purchase contract and delivers to the Seller goods with reduced value, which are used, damaged and/or incomplete, the Buyer is obliged to reimburse the Seller for the costs in accordance with § 457 and § 458 of the Civil Code of the Slovak Republic, which were incurred in connection with the repair of the goods and their restoration to their original condition, as under § 10 (4) of the Civil Code of the Slovak Republic, the Buyer is obliged to pay the costs of the repair of the goods and their restoration to their original condition. 102/2014 Coll. the consumer is liable for the reduction in the value of the goods resulting from such treatment of the goods which is beyond the treatment necessary to establish the characteristics and functionality of the goods.

11. The operator reserves the right to change prices. The price is valid as stated in the e-mail confirming receipt of the order. The price does not include shipping costs or any other costs unless stated in the product description. The price of the goods is determined according to the current price list. Discounted (promotional) prices of goods are clearly marked (such as „sale“ or „sale“). The validity of the discounted prices lasts for the duration indicated at the discounted price.
12. Postage prices are valid in the territory of the Slovak Republic. If the Customer is currently located or lives abroad, the Operator shall agree payment and delivery terms with the Customer individually by telephone or e-mail. In the event of splitting one order into multiple shipments at the request of the Customer, postage may be charged separately for each shipment.
13. Warranty conditions are set out in the Complaints Procedure.
14. The Operator shall not be liable for delayed delivery of goods caused by the delivery agent or by the incorrect address of the Customer. The Customer is obliged to check the goods thoroughly upon receipt of the goods from the carrier and to confirm the receipt of the goods on the receipt of goods by signing the receipt of the goods. If the consignment is visibly damaged or destroyed, the Customer is obliged to contact the Operator immediately without taking delivery of the consignment. Claims for any non-delivery of the goods due to the fault of the delivery person or damage to the goods caused by the delivery person must in such cases be made directly with the delivery person. Claims for mechanical damage to goods caused by transport, the receipt of which without defects has been confirmed by the Customer to the delivery agent, will not be accepted as justified by the Operator and the performance of such claim will not be provided to the Customer.
15. All electronic orders for goods received are considered a proposal for a purchase contract and are not considered binding. The Customer shall have the right to cancel an order without giving any reason at any time prior to the dispatch of the goods by email or telephone unless the goods are on backorder. The Operator shall have the right to cancel the order in the event of non-delivery of the goods due to force majeure, due to the end of production, due to their being out of stock or due to the impossibility of delivery at the price indicated in the online shop, in all such cases the Operator shall inform the Customer thereof. The Operator is obliged to provide the possibility of delivery of replacement goods and to withdraw from the order of said goods. In the event of payment of the purchase price or part thereof, upon cancellation of the order, the funds will be returned to the Customer within 14 calendar days in the same manner as was used to pay for the goods, unless otherwise requested by the Customer.
16. We process the Customer’s personal data in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data. The Customer agrees that the Operator shall process and store his/her personal data, in particular those listed above and/or which are necessary for the Operator’s activities, and process them in all its information systems. The Customer grants this consent to the Operator for an indefinite period of time. The Customer may withdraw consent to the processing of personal data at any time in writing (by e-mail, letter) or by telephone, whereupon the Operator shall delete his/her personal data from its database. The registered Customer can update his/her personal data directly online on the web page of the online shop when logging in.
17. After placing an order or registering, the Customer may receive messages about offers, promotions and news of the Seller. The Customer can cancel the mailing at any time via the link provided in the emails that will be delivered to him.
18. In addition to the general provisions of the Civil Code, personal regulations, in particular Act No. 108/2000 on consumer protection in door-to-door and mail order sales, Act No. 250/2007 on consumer protection, apply to business relations (as well as other legal relations that may arise therefrom) with natural persons who do not act in concluding business contracts in accordance with these GTC within the scope of their business activities.
19. The Customer and the Operator agree that they fully accept the electronic form of communication, in particular via electronic mail and the Internet, as valid and binding for both parties. The electronic form of communication is not acceptable in case of withdrawal from the purchase contract.
20. Relationships not regulated by these general terms and conditions are subject to the relevant provisions of the Civil Code, the Act, Act No. 22/2004 Coll. 128/2002 Coll. No. 284/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments and Additions to Certain Acts, as amended by Act No. 284/2002 Coll. as amended, and the Act on Consumer Protection in Mail Order Sales.
21. By sending the order, the Customer confirms that he/she has read these GTC and agrees to them in their entirety. Notwithstanding any other provisions of these GTC, the Operator shall not be liable to the Customer for any loss of profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of the Purchase Agreement or otherwise. In the event that any provisions of these GTC are found by the competent authorities of the Slovak Republic to be invalid or unenforceable in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant provision of the GTC shall remain unaffected thereby.
22. The GTC shall apply in the wording indicated on the Operator’s website on the date of sending the electronic order form, unless otherwise expressly agreed between both parties.

Notice

The operator of the online store reserves the right to change these GTC without prior notice. The obligation of written notification of changes to the GTC is fulfilled by placing on the website of the shop.

Invoicing details of both the Operator and the Seller:

Trotinetmax doo
Čajkovskog 6
21131 Petrovaradin

PIB: 115068075
Matični broj: 22111019

OTP BANKA SRBIJA
IBAN: RS35 3259 6017 0010 1730 50
SWIFT: OTPVRS22

Telefon: 069/232-3221
Email: info@trotinetmax.rs

Sales Support Department:

Telefon: 069/232-3221
Ponedeljak – Petak: 09–17h
Email: info@trotinetmax.rs

The customer sales support line is focused on:

• technical information for a given product prior to purchase in our e-shop,
• to support the correct procedure for placing, changing or cancelling an order,
• solving problems in the purchase, shipping and delivery of goods purchased from us,
• solving payment, invoicing of goods purchased from us.

Complaints policy

Complaints Regulations issued by BEDLAM s.r.o., Hviezdoslavov 897, 930 41 Hviezdoslavov, Slovak Republic, ID No.: 53707877, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No. 48952/T (hereinafter referred to as the „Seller“) ensures the conditions of liability for defects in the goods and services sold (hereinafter referred to as „claims“) and their application by the Buyer in accordance with Act No. 250/2007 Coll. on Consumer Protection and Act No. 40/1964 Coll. of the Civil Code.

Complaints Department:
Email: info@trotinetmax.rs

Availability of the operator for complaint resolution: 09:00 – 17:00 hours.
The customer service line is aimed at resolving complaints related to:

damaged, non-functioning or non-responsive goods from the order,
repair of malfunctioning or broken goods within the warranty period,
dealing with repair and availability of spare parts in the post-warranty period.

For enquiries unrelated to a claim for goods purchased from us, please contact your retailer of the goods.

1. General provisions

The Complaints Procedure is a document that regulates the legal relations between the Operator/Seller and the Customer/Buyer in the handling of complaints concerning the accuracy and quality of goods and services provided by the Operator and is an integral part of the General Terms and Conditions of the Seller.

The Buyer, who may be an entrepreneur (legal entity) or a consumer (natural person), is obliged to familiarize himself with the Complaints Procedure and the General Terms and Conditions before ordering the goods.

The Seller shall issue a purchase document (hereinafter referred to as the warranty certificate) for each purchased goods as a proof of warranty (warranty certificate) with all the necessary information for the application of the warranty.

Other legal relations between the Operator and the Customer not expressly regulated by these Complaints Regulations shall be governed by the relevant provisions of the individual contracts concluded between the Operator and the Customer, the relevant provisions of the generally binding legal regulations in force in the Slovak Republic, in the following order.

2. Warranty period and warranty conditions

The warranty period for new products is the statutory period of 24 months and applies to the purchase contract concluded by the Buyer – consumer. The warranty starts from the date of acceptance by the Buyer. The Buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. In the event that the goods upon receipt by the Buyer do not correspond to the contract of sale, the Buyer is obliged to immediately notify the Seller by telephone at 069/232-3221or by e-mail info@trotinetmax.rs

The Seller is not responsible for:

• late delivery of goods caused by the delivery service,
• late delivery of goods caused by incorrect address of the Buyer / recipient,
• damage caused by the delivery service.

The seller is not liable for defects in the goods:

• if it is a defect that the Buyer could have detected by inspecting the shipment upon delivery of the goods and which the Buyer did not notify to the Seller,
• if the Buyer has not exercised its right concerning the Seller’s liability for the defect of the goods until the end of the warranty period of the goods,
• if the defect in the goods is mechanical damage to the goods caused by the Buyer,
  caused by the use of the goods in conditions which do not correspond in their temperature, dustiness, humidity, chemical and mechanical influences to the environment in which the goods are normally used,
• if the defect in the goods is caused by improper handling, operation or neglect of the goods,
• if the defect in the goods has been caused by excessive strain or use contrary to the conditions specified in the documentation or the general principles of normal use of the goods,
• if the defect in the goods has been caused by unprofessional intervention, water, fire, electrical or other acts of God,
• if the defect in the goods has been caused by tampering with the goods by an unauthorised person.

The warranty does not cover normal wear and tear caused by use of the product.

The standard two-year warranty does not cover parts of the scooter that wear out naturally, such as the brakes. The battery is not covered by the regular warranty. For the battery we provide a 1 year warranty which is specified by the manufacturer.

For products that use a battery or different types of batteries, normal wear and tear of the battery or accumulator is not considered a defect in the goods, as these are products that naturally lose their lifetime through normal use. For this reason, a drop in battery capacity cannot be the subject of a complaint, as it is a standard feature of the battery.

3. Goods complaint procedure

In accordance with these Complaints Regulations, the entitled person may make a complaint by completing the complaint form available on our website.
Upon receipt of the completed claim form, the Buyer will be notified by e-mail of the receipt of the claim within 24 hours and of the commencement of the claim procedure.
The time limit for processing the claim is 30 days from the date of the claim.
The date of the claim shall be understood as the date on which the claim is made by the Customer. The date of filing a claim shall be the date of receipt of the claim form at the electronic address info@trotinetmax.rs

The complaint procedure begins on the date on which all of the following conditions are met:

• delivery of a completed complaint form,
• a specific description of the defect and the attachment of photographic documentation,
• a copy of the proof of purchase,
• delivery of the claimed goods (upon request).

4. Delivery of the claimed goods

The Buyer shall deliver the Goods to the Seller in such packaging as to prevent damage to the Goods in transit. The Buyer shall deliver the Goods to the Seller only after prior approval by the Seller by telephone or e-mail.

The Buyer is obliged to deliver the goods intended for complaint to the following address:

Servis – Trotinetmax
Ooter Scooter
Koče Popovića 1
11000 Beograd

We recommend that you send the goods sent for claim as registered and insured mail, as we cannot be held responsible for any loss or damage on the way to us.

The goods must be packed in a sturdy package ( cardboard packaging ), otherwise they will not be accepted and will be returned by courier. We are not responsible for any damages caused by transport due to insufficient packaging.

Goods sent COD will not be accepted by the seller. Complained goods must be sent together with a completed complaint form and an invoice or a copy thereof. The Buyer shall bear the cost of transporting the claimed goods from the Buyer to the Seller. The Seller shall pay for return transport after the legitimate complaint has been settled.

In the event that a defect occurs in the product within the warranty period, the customer has the right to have the defect rectified. In the event that the defect in the goods is irremediable, the supplier shall replace the defective product with a new product or, if the customer desires a product of a different type and the customer does not desire a similar product, the customer shall be refunded the full price paid for the goods, including postage and packing, within 15 days of the claim arising at the latest.

In the case of a justified claim, the warranty period is extended by the duration of the claim. If the claim has been settled within the statutory warranty period by replacing the goods with new goods, then the warranty period shall start again from the date of settlement of the claim. In the case of an unjustified claim, the warranty period shall not be extended.

The Buyer shall be informed of the result of the assessment of the claim immediately after the decision on the validity of the claim.

This Complaint Procedure shall enter into force on 1.8.2025.

ALTERNATIVE DISPUTE RESOLUTION

The buyer – the consumer – has the right to contact the seller with a request for redress (by email to info@trotinetmax.rs) if he is not satisfied with the way in which the seller has handled his complaint or if he believes that the seller has violated his rights. If the Seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. The consumer may submit a proposal in the manner determined pursuant to §12 of Act 391/2015 Coll. The competent entity for alternative dispute resolution of consumer disputes is the Slovak Trade Inspection, www.soi.sk or another person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk ); the consumer has the right to choose to which of the aforementioned alternative dispute resolution entities he/she will turn.

Consumers can also lodge a complaint via the RSO’s alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.html .

Alternative Dispute Resolution can only be used by a consumer – a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 50 including VAT.

We would like to let you know that we will always make a sincere effort to resolve any problem arising only to your maximum satisfaction. If you have any problems with the conduct of our staff, please do not hesitate to call the company on 069/232-3221
.

Notice:

The operator of the online store reserves the right to change the terms and conditions without prior notice.